Finding your Error Logs via FTP
Your error logs will help you to solve your WordPress problems. There are three common ways to access them.
First, let’s take a look at how to access them via FTP:
1. Open your site in your favourite FTP program
2. Navigate to your root folder and check there. If your error log isn't there, you could try the wp-includes folder or wp-content/debug.log. In rare cases, the error log is not in these locations, and you must ask the server administrator or the hosting company for the file's location. One thing is sure, the file exists.
Open the file up, copy/paste the information, and send it to us. Alternatively, you can send the file.
Finding your Error Logs in Plesk
1. Log into Plesk
2. Look for the Log Manager icon
3. There will be several different logs. You want the one called error_log
Open the file up, copy/paste the information and send it to us. Alternatively, you can send the file.
Finding your Error Logs in CPanel
1. Log in to CPanel
2. Scroll down to Error Log
3. Your error logs will appear there in the reverse order, so scroll down to find what you need.
Open the file, copy/paste the information and send it to us. Alternatively, you can send the file.