If you can't validate the Purchase code or Token, please ensure the following:
1. The cURL PHP extension is functioning properly
2. Your server must use one of the supported platforms listed here: https://letsencrypt.org/docs/certificate-compatibility/#platforms-that-trust-isrg-root-x1
3. If you use OpenSSL, please update it to version 1.1.0 or newer. Version 1.1.0 was released in 2016 and is the oldest version that supports the new LetsEncrypt certificate chain. However, we strongly advise you to use only the most recent version of OpenSSL (3.3.2 as of September 2024).
5. Elements Token are generated for and work only with a particular URL. If, for example, you migrate your website from http:// to https://, you will need to regenerate the token.
6. You will also see a validation error if anything prevents the connection between the customer's website and https://updates.vamtam.com. In this case, you should contact your hosting provider.
7. If you see a validation error ("Invalid") - make sure that you don't enter a standard Purchase Code in the Envato Elements field or vice versa.
The blue arrow indicates the standard Purchase Code field (for Envato Market clients), and the red one refers to the Envato Elements clients:
